Contact Us
Last updated: June 2026
support@kadojapan.com is the fastest way to reach us. We typically reply within 1–2 business days (Japan Standard Time, UTC+9). For quicker resolution, please include your order number if your question relates to a specific purchase.
Common questions
Many questions are answered on our FAQ page — including shipping times, customs, authenticity, returns, and account management.
Office
KADO Japan operates from Japan. We are an online-first store and do not currently accept walk-in visits. For media or partnership enquiries, please email us and we'll route you to the right person.